Refund policy

Last updated: August 2026

Made to Order

Every Tourist Fashion piece is made to order by our production partners — produced specifically for you after you order, not pulled from stock. Because nothing is pre-made, we handle returns a little differently to a warehouse brand. Please check the size guide on each product page before ordering.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, misprinted, or isn't what you ordered, we'll replace it or refund you in full — including postage. You won't need to send anything back in most cases.

Email online@tourist.fashion within 30 days of delivery with your order number and photos of the issue. We'll sort it.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Change of Mind & Sizing

Because each piece is made for you individually, we don't offer refunds for change of mind or incorrect size selection.

We will offer store credit where the item is returned unworn, unwashed, with tags attached and in original packaging, and where you contact us within 14 days of delivery. Return postage is at your own cost, and we recommend a tracked service — we can't credit items that don't arrive.

European Union — 14 Day Cooling Off

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must be unworn, unwashed, with tags and in original packaging, and you'll need proof of purchase.

Returns Address

Authorised returns only:
Tourist Fashion, PO Box 3136, Tamarama NSW 2026, Australia

Refunds & Credit

We'll let you know once your return has been received and inspected. Approved refunds are issued to your original payment method within 10 business days — your bank may take a few days longer to post it. Store credit is issued immediately on approval and doesn't expire.

If more than 15 business days have passed since approval and you haven't seen it, email online@tourist.fashion.